How can we help?

Common tasks

• Try it first: the demo walks you through a made-up report.
• Forgot your password: Profile, then "Log out, verify email, reset password or delete account", then "Request reset".
• Delete your account and data: Profile, then "Delete my account". Full steps.
• Stop reminder calls: press 9 during a call, or edit the reminder and untick "Phone them at these times".
• Turn off a doctor link: Profile, then "Doctor links", then "Turn off" next to the link.
• Cancel a paid plan: Profile, then "Manage or cancel plan".

Contact the team

Use the "Was this helpful?" box under any result and add your question. Leave out names and health details. If you want a reply, add the email address on your account.

For medical questions, please ask your own doctor. In an emergency, call 911 or your local emergency number.

Privacy and complaints

For privacy requests or a complaint, use the same box and start your message with "Privacy" or "Complaint". We answer privacy requests as the law requires. Read the privacy policy.